RETURNS AND REFUNDS

www.existenciajewels.in, a brand of NOVA LUSTRE DIAMOND PVT. LTD., values your satisfaction. 

• Once shipped, Gold & Silver Coins, Bars, and Golden Frames cannot be returned.
• Returns are only accepted in cases of product defects or courier damage, subject to proof (photos/videos). After verification, the return will be processed.
• Gold and Diamond Jewellery, Silver Articles, and Silver Utensils may be returned within 7 days from the date of purchase, provided the item is undamaged and accompanied by valid proof.
• For any purity or damage-related concerns, please contact us at existenciajewels@gmail.com or Mobile no . 9930734439
• All authorized and certified products are covered under Purity Assurance.
• The buyer is responsible for the shipping charges when returning a product.
• Shipping costs are non-refundable and will be deducted from the refund amount.

Buyback Policy :

• All products purchased from www.existenciajewels.in are covered under our Lifetime Buyback Guarantee (T&C Apply):
• Gold & Silver Coins/Bars: 5% deduction from the prevailing live market rate.
• Gold and Diamond Jewellery: Only the gold component is eligible for buyback. Diamonds are accepted after complete verification of our products.
• Silver Articles and Silver Utensils: 10% deduction, subject to a confirmed purity test.
• Buyback is calculated based on the live market rate on the day the product is received.
• Buyback payment will only be processed after valid Government ID proof and upon submission of the original invoice. Payments are made via URD transfer only (no cash transactions).

Return Address (Kindly  send all return shipments to:)

NOVA LUSTRE DIAMOND PVT. LTD

Sojat Swarn Bhavan 342

Office No. 10C, Ground Floor

Carron NX Building

Kalbadevi Road

Mumbai – 400002

Maharastra

India