SHIPPING POLICY
www.existenciajewels.in is a brand of NOVA LUSTRE DIAMOND PVT. LTD, one of the most renowned jewellery showrooms in Mumbai, India.
Once a product is purchased from www.existenciajewels.in and the payment is confirmed, the delivery process will be initiated immediately.
Metro Cities: Products are shipped within 4 to 5 working days.
Non-Metro Cities: Delivery takes 6 to 7 working days.
Domestic deliveries are handled through trusted courier partners such as Ecom Express, Blue Dart, or other registered courier companies. The expected delivery date and tentative time will be displayed while placing the order.
Please note: Any delay caused by courier service issues or government authorities is beyond the control of www.existenciajewels.in (a brand of NOVA LUSTRE DIAMOND PVT. LTD).
However, we make every effort to ensure delivery within 10 working days from the order date. In rare cases where delivery is not possible due to unforeseen circumstances, we will initiate a refund.
Shipping Cost
Metro Cities: ₹50 – ₹70 (for Gold & Silver Coins and Bars)
Non-Metro Cities: ₹100 – ₹150
Shipping charges may vary depending on location, product size, packaging requirements, delivery speed, and mode of shipment. The detailed breakup of shipping charges will be displayed at checkout.
We offer both Paid and Free Shipping across India (subject to updates based on circumstances). Products are securely packed with our brand logo and are fully insured during transit.
Product Photos & Multimedia
Images on the website are for representation purposes only.
Actual products may differ slightly in color, size, and appearance due to lighting, photography conditions, and screen resolutions.
Professional photography is done under high-resolution cameras with studio lighting, which may cause slight variations.
Customers are advised to refer to the specification section for exact details instead of relying solely on product images.
Packaging with Brand Assurance
All products are stored and handled in secure facilities.
Coins and Bars are delivered in sealed brand packaging with no direct physical contact with the raw material.
Each product is verified by a Certified Authority and expert team.
Packaging is designed for safety, security, and customer satisfaction.
We also offer customized or anonymous packaging with personalized messages for gifting or corporate orders.
Shipping Policies
Deliveries are managed only by registered, trusted courier partners with a proven track record in handling precious metals.
Shipments are insured until the product is delivered safely.
Customers should check the parcel at delivery. Do not accept if the packaging appears tampered or damaged.
Return Policy
Return
Once shipped, Gold & Silver Coins, Bars, and Golden Frames cannot be returned.
Returns are only accepted in cases of product defects or courier damage, subject to proof (photos/videos). After verification, the return will be processed.
Gold and Diamond Jewellery, Silver Articles, and Silver Utensils may be returned within 7 days from the date of purchase, provided the item is undamaged and accompanied by valid proof.
For any purity or damage-related concerns, please contact us at wecare@existenciajewels.in or novalustredia@gmail.com
All authorized and certified products are covered under Purity Assurance.
The buyer is responsible for the shipping charges when returning a product.
Shipping costs are non-refundable and will be deducted from the refund amount.
For more Details on Return & Refund Policy visit page : https://www.existenciajewels.in/return-refund-policy
Buyback Policy
All products purchased from www.existenciajewels.in are covered under our Lifetime Buyback Guarantee (T&C Apply):
Gold & Silver Coins/Bars: 5% deduction from the prevailing live market rate.
Gold and Diamond Jewellery: Only the gold component is eligible for buyback. Diamonds are accepted after complete verification of our products.
Silver Articles and Silver Utensils: 10% deduction, subject to a confirmed purity test.
Buyback is calculated based on the live market rate on the day the product is received.
Buyback payment will only be processed after valid Government ID proof and upon submission of the original invoice. Payments are made via URD transfer only (no cash transactions).
Return & Buyback Policy also applies to EMI Purchases products.